Vinted users have been reacting angrily after an update resulted in products showing incorrect sizing.
The second-hand shopping app has revised its size classifications for women's and children's clothes failing to inform every member regarding the update.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms claiming that product pages now present a different size category versus the original listing as a result of the reclassification.
The company said the updated approach better aligns with similar services.
It has advised users to check their listings and manually change the size when needed, resulting in member annoyance.
Measurement Approach Changes
Before the change, the measurements included one number and one letter, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
User Stories
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Required Changes
Charlotte Lunn, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential following partial earnings loss," she explained.
Platform Context
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: earlier, the platform withdrew an update concerning shipment methods following member complaints.
